Returns and Refunds Policy.

Last updated: 06/08/2026

We want you to be happy with your purchase. This policy explains your rights and our process for returns, exchanges, and refunds.

Consumer Guarantees Act

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If a product is faulty, not of acceptable quality, or not fit for purpose, you are entitled to a repair, replacement, or refund as required by law.

Unpaid orders

Unpaid orders that are automatically cancelled due to non-payment (see our Shipping Policy) are not treated as refunds, since no payment was received.

Change of mind

Due to the nature of our products, we are unable to accept returns or offer refunds for change of mind once an order has been dispatched. Please check your order carefully before payment, including flavour, product type, and quantity.

Faulty or incorrect items

If you receive a faulty product, or an item different from what you ordered, contact us within 7 days of receiving your order at igetvapes.help@gmail.com with your Order Number, a description of the issue, and photos where possible. We will assess each case and arrange a replacement, repair, or refund in line with the Consumer Guarantees Act.

Hygiene and safety

For hygiene and safety reasons, opened or used vaping products cannot be returned or exchanged unless faulty.

Return shipping

If a return is approved due to a fault or error on our part, we will cover the cost of return shipping. If a return is for any other approved reason, return shipping costs are the responsibility of the customer.

Refund processing

Approved refunds will be processed back to the original payment method, or by bank transfer to the account used for payment, within a reasonable timeframe once the returned item is received and assessed, where applicable.

Contact us

IGET VAPES LTD
Suite 4, 43 Devonport Road, Tauranga 3110
Email: igetvapes.help@gmail.com
Phone: 022 899 9826